1. Scope
This policy covers online top-ups initiated on buscardinal.org for hafilat cards used in the Abu Dhabi bus network. It also covers nol card recharge and nolcard topup requests handled by our support team.
2. When a refund applies
- The payment was successfully charged by the bank but the balance was not credited to the card within a reasonable time (typically up to 24 hours).
- A duplicate payment was created because of a browser or network error.
- An error on our side caused an incorrect amount to be sent to the card.
3. When a refund does not apply
- The card was topped up as requested and the value is available on the card — a hafilat recharge that reached the card cannot be reversed by us because the value belongs to the operator's fare system.
- The customer typed a wrong card number and the top-up landed on a different valid card.
- The card is expired, blocked, or otherwise not accepted by the operator.
4. How to request a refund
- Email help@buscardinal.org with the payment reference from the receipt and the 10-digit hafilat card number.
- We reply within one working day with a status update.
- Approved refunds return to the original card. Bank processing time varies — typically a few working days.
5. Contact
For anything unclear: help@buscardinal.org · +971 56 148 0329.